Terms of service

Welcome to Cocoa By Skye! The terms “we,” “us,” and “our” refer to Cocoa By Skye. We operate this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Cocoa By Skye is powered by Shopify, which enables us to provide the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

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1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your country and have the legal right to enter into this agreement.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You warrant that all information provided is accurate, complete, and current.

You are responsible for maintaining the security of your account credentials and for all activity on your account. Accounts may not be transferred, sold, assigned, or licensed to any other person.

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2. Products

We make every effort to display products accurately. However, colors, sizes, or product appearances may differ due to your device or screen settings.

We do not guarantee that products or services purchased will meet your expectations exactly as displayed. Product descriptions are subject to change without notice. We may discontinue products or limit quantities at any time.

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3. Orders

When placing an order, you are making an offer to purchase. Cocoa By Skye reserves the right to accept or decline orders at our discretion. Orders are not confirmed until payment is processed and we accept your order.

Please review your order carefully before submitting. Cancellations may not be possible after acceptance. If we cancel or modify your order, we will notify you via the email or contact information provided.

Purchases are subject to our Refund Policy. All purchases must be for personal use and not for resale or export.

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4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when your order is placed and will appear in your order confirmation.

Unless stated otherwise, prices exclude taxes, shipping, handling, customs, or import charges.

You agree to provide accurate purchase and payment information and promptly update account details to allow transaction completion.

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5. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are transferred to the carrier, title and risk of loss passes to you.

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6. Intellectual Property

All content, including trademarks, text, images, graphics, videos, and design elements, are owned by Cocoa By Skye or its licensors. You may use the Services only for personal, non-commercial purposes.

Unauthorized use, reproduction, distribution, modification, or public display of any content is prohibited.

Cocoa By Skye’s name, logo, product names, and designs are trademarks and may not be used without prior written consent.

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7. Optional Tools

We may provide access to third-party tools or features. These are offered “as is” without warranties or endorsements. Your use of optional tools is at your own risk.

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8. Third-Party Links

The Services may include links to third-party websites. We are not responsible for their content or practices. Accessing third-party sites is at your own risk.

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9. Relationship with Shopify

Cocoa By Skye is powered by Shopify, but all sales are made directly with Cocoa By Skye. Shopify is not responsible for your purchases, including any issues arising from products or services.

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10. Feedback

Any feedback you provide grants us a perpetual, worldwide, royalty-free license to use, reproduce, modify, or display the feedback for any purpose, including commercial use. You warrant that you own or have rights to the feedback and that it complies with these Terms.

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11. Errors, Inaccuracies, Omissions

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, or promotions. We may update or cancel orders as necessary.

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12. Prohibited Uses

You may only use the Services for lawful purposes. Prohibited activities include:

• Illegal or malicious activity

• Violating intellectual property rights

• Harassment, abuse, or defamation

• Uploading malware or viruses

• Spamming or phishing

• Using bots or automated tools without permission

Violation may result in suspension or termination of your account.

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13. Termination

We may terminate your access at any time without notice. You remain liable for amounts due up to termination. Sections on Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, Governing Law will survive termination.

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14. Disclaimer of Warranties

All Services and products are provided “as is” and “as available”. We make no warranties regarding accuracy, completeness, or uninterrupted access. Your use is at your own risk.

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15. Limitation of Liability

To the fullest extent permitted by law, Cocoa By Skye, Shopify, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Services or products.

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16. Indemnification

You agree to indemnify and hold harmless Cocoa By Skye, Shopify, and affiliates from any losses, claims, or damages arising from your violation of these Terms or applicable laws.

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17. Severability

If any provision is unenforceable, it will be severed, and the remaining provisions remain in effect.

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18. Waiver; Entire Agreement

Failure to enforce any provision does not waive rights. These Terms, along with your Privacy Policy and Refund Policy, constitute the entire agreement.

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19. Assignment

You may not assign or transfer your rights or obligations without prior written consent. We may assign or delegate our rights at our discretion.

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20. Governing Law

These Terms are governed by the laws of England and Wales. You and Cocoa By Skye consent to the exclusive jurisdiction of the courts in England and Wales.

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21. Changes to Terms of Service

We may update these Terms at any time by posting changes to the website. Material changes will be notified as required by law. Continued use of Services constitutes acceptance of changes.

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22. Contact Information

For questions about these Terms of Service, contact us at:

Cocoa By Skye

Email: skye@cococabyskye.uk

Website: cocoabyskye.uk